Route finder: what to do when a customer does not pay

Answer the questions and get an overview of the typical next steps in a case like yours, with links to guides on each step.

info General information, not legal, financial or tax advice. What you type stays in your browser and is not sent to us.

Who owes you money?
Where is the debtor based?
Where are you based?
Is the debtor bankrupt or in restructuring?
Does the debtor dispute the claim?
What have you done so far?
How large is the claim, excluding interest and costs?
Has the debtor signed an IOU (gældsbrev) that expressly says it can be the basis for enforcement?

Important

The route finder shows typical routes and cannot assess your specific case. Large amounts, disputed claims, consumers and debtors abroad often call for advice.

This tool gives a general overview based on the rules as we understand them (rates and rules last checked on 3 November 2026). It is not legal, financial, accounting or tax advice and does not replace advice on your specific case. Rules and rates change, and your case may involve circumstances the tool does not take into account. Check the current rules, and get advice from a lawyer or an authorised debt collection agency before you make decisions. You use the tool at your own risk. Read the disclaimer.

The tool runs in your browser. What you type is not sent to InkassoHurtig, is not stored, and is gone when you close or reload the page. Privacy policy.

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Through InkassoHurtig you can get no-obligation quotes from police-authorised debt collection agencies and lawyers. InkassoHurtig is not a debt collection agency itself.

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